Privacy Policy

1. Who we are

This policy describes how Shreenagar Hotel and Restaurant (“we”, “us”) handles personal information when you use our website, staff operations portal, and related hospitality services operated in Nepal.

2. Information we collect

We may collect:

• Contact and identity details — for example name, phone number, and email address when you enquire, register, sign in, or communicate with us.
• Operational and business records — sales, purchases, expenses, kitchen and driver records, coupons, and other data entered through our systems in the course of running the hotel and dhaba.
• Staff and authorised user details — information needed to operate our business and internal tools, including account credentials, role assignments, and access logs.
• Technical information — such as IP address, device type, browser, and approximate usage data, where our hosting or analytics tools collect this automatically.

3. How we use your information

We use personal information to:

• Provide and manage our hotel, dhaba, and related hospitality services.
• Operate the staff portal, record daily operations, and produce business reports.
• Communicate with you about services, accounts, and operational matters.
• Operate and secure our systems, prevent fraud, and improve our services.
• Meet legal, regulatory, and tax obligations under applicable Nepalese law.

4. Legal basis and retention

We process personal information where necessary to perform our agreement with you, to pursue legitimate business interests (such as running a safe and efficient operation), with your consent where required, or where mandated by law. This includes compliance with the Individual Privacy Act, 2075 (2018) and other applicable legislation of Nepal. We retain information only as long as needed for those purposes, unless a longer period is required for legal, accounting, audit, or dispute-resolution reasons.

5. Sharing and cross-border transfers

We do not sell your personal information. We may share information with trusted service providers who assist us (for example hosting, email, or technology vendors), subject to appropriate safeguards and only for the purposes described in this policy. Some providers may store or process data outside Nepal; where that occurs, we seek to ensure protections consistent with Nepalese privacy expectations and contractual obligations.

6. Security

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security; please use strong passwords and protect your account credentials.

7. Your rights

Under the Constitution of Nepal and the Individual Privacy Act, 2075 (2018), you have rights relating to the privacy of your personal information, including the right to be informed about collection and use, to request access or correction where inaccurate, and to seek remedies available under Nepalese law where your privacy is violated. You may contact us with privacy concerns using the details below. If you are not satisfied with our response, you may pursue remedies through the courts or other lawful channels available in Nepal.

8. Cookies and similar technologies

We may use cookies or similar technologies where necessary for site functionality, security, session management, or analytics. You can control cookies through your browser settings.

9. Governing law

This policy is governed by the laws of Nepal, including the Individual Privacy Act, 2075 (2018) and the Electronic Transactions Act, 2063 (2006), as applicable.

10. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do; continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

For privacy requests or questions, contact us using the details published on our official website or at Shreenagar Hotel and Restaurant. Replace this paragraph with your preferred email and postal address when you publish.