1. Agreement
By accessing or using our website, staff operations portal, or related platforms operated by Shreenagar Hotel and Restaurant (“we”, “us”), you agree to these terms. If you do not agree, please do not use our services.
2. Services
We provide hotel and dhaba hospitality services and related operational tools for authorised staff, including recording sales, purchases, expenses, kitchen activity, driver records, and business reporting. Descriptions, pricing, and availability on our website or portal are subject to change. We will use reasonable efforts to provide services as described.
3. Bookings, orders, and cancellations
You are responsible for providing accurate contact details and information. Cancellation, refund, deposit, and no-show policies for guest services may apply as communicated at the time of booking or on site. We may refuse or terminate services where necessary for safety, capacity, non-payment, or operational reasons.
4. Accounts (staff and authorised users)
Access to the staff portal is limited to authorised users. You must keep login credentials confidential and notify us of suspected unauthorised access. You are responsible for data entered under your account. We may suspend or disable accounts that breach these terms, misrepresent business records, or pose a security risk.
5. Payments
Prices are in Nepalese Rupees (NPR) unless stated otherwise. You agree to pay amounts due for services and products as agreed at the time of service or purchase. Additional charges (for example taxes, service fees, or card fees) may apply where disclosed or required by law.
6. Conduct
You must not misuse our systems, harass staff or guests, upload malware, attempt unauthorised access, falsify operational records, or use our services for unlawful purposes.
7. Intellectual property
Content on our platforms (including branding, text, and images) is owned by us or our licensors. You may not copy or exploit it without permission except as allowed by law.
8. Disclaimer and liability
To the maximum extent permitted by the laws of Nepal, our services are provided “as is”. We exclude liability where the law allows, including for indirect or consequential loss. Nothing in these terms limits rights or remedies that cannot legally be excluded, including rights under the Consumer Protection Act, 2075 (2018) and other applicable Nepalese legislation where they apply to consumers.
9. Privacy
Our collection and use of personal information is described in our Privacy Policy.
10. Changes
We may update these terms. Material changes will be indicated by updating the “Last updated” date. Continued use after changes may constitute acceptance where permitted by law.
11. Governing law and jurisdiction
These terms are governed by the laws of Nepal, including the Contract Act, 2056 (1999), the Electronic Transactions Act, 2063 (2006), and the Muluki Civil Code, 2074 (2017), as applicable. Disputes arising from or relating to these terms are subject to the exclusive jurisdiction of the competent courts of Nepal.
12. Contact
For questions about these terms, contact us using the details on our official website or at Shreenagar Hotel and Restaurant. Replace this paragraph with your preferred contact details when you publish.
This document is general information and does not constitute legal advice. Have it reviewed by a qualified professional in Nepal before relying on it for your business.